Makertank Refund Policy
Effective: July 14, 2026
This Refund Policy explains how refunds work for purchases made through the Service operated by MKRTNK LLC, a Washington limited liability company doing business as "Makertank" ("Makertank," "we," "us," or "our"), including subscriptions and one-time module unlocks purchased through join.makertank.com and app.makertank.com, and physical-goods orders placed through shop.makertank.com. This Policy is incorporated into, and should be read together with, our Terms of Service, available at app.makertank.com/legal/terms.
Questions: legal@makertank.com
1. Paddle as Merchant of Record
Subscriptions and one-time module unlocks are sold through Paddle.com Market Ltd ("Paddle"), which acts as the Merchant of Record for these transactions. Paddle, not Makertank, appears as the seller on your receipt and card or bank statement, collects and remits applicable sales tax or VAT, and is the party responsible for processing refunds for these transaction types. Refunds are issued to your original payment method and typically appear within 5 to 10 business days of approval, depending on your bank or card issuer.
2. 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on new paid subscriptions to the Service. If you are not satisfied with your subscription, you may request a full refund within 30 days of your original order by visiting your Paddle order confirmation and using the refund link there, by replying to your Paddle order-confirmation email, or by contacting support@makertank.com and asking us to initiate the request with Paddle on your behalf. This guarantee applies to your first order on a given subscription; it is not a right to a refund of every renewal charge.
3. Renewal Charges
If a subscription automatically renews and you did not intend to continue, you may request a refund of that specific renewal charge within 14 days of the renewal date, provided you have not made material use of the Service during the renewed period. Requests outside that 14-day window, or where the Service was materially used during the renewed period, are handled at our discretion, and we will consider factors including the reason for the request and your usage history.
4. One-Time Module Unlocks
One-time module unlocks are treated the same as subscription purchases for purposes of the 30-day money-back guarantee: if you are dissatisfied with a module you purchased, you may request a full refund within 30 days of purchase using the same channels described in Section 2.
5. Discretionary Refunds
We may, at our discretion, issue a refund outside the windows described above in cases of duplicate charges, accidental purchases, documented technical issues that prevented you from using the Service, or other circumstances we determine warrant an exception. Discretionary refunds are not guaranteed and are evaluated case by case.
6. Cancellation
Cancelling a subscription stops future renewal charges but does not, by itself, refund amounts already charged for the current billing period; refunds for the current period are available only as described in Sections 2 and 3 above. You may cancel at any time through your account settings or by contacting support@makertank.com. After cancellation, you generally retain access to paid features through the end of the billing period you already paid for.
7. Physical Goods (shop.makertank.com)
Physical goods purchased through shop.makertank.com, including art prints, may be returned within 30 days of delivery for a refund of the item price. To be eligible for a standard return, the item must be in its original condition and packaging. Unless the item arrived damaged or was misdescribed, you are responsible for the cost of return shipping, and the item remains at your risk until it is received by us. If an item arrives damaged, defective, or different from what you ordered, contact support@makertank.com within 30 days of delivery with a description and, where possible, photographs of the issue; we will arrange a replacement or a full refund, including return-shipping costs, at your election, at no cost to you. Refunds for physical goods are issued to your original payment method within 5 to 10 business days of our receiving and inspecting a returned item, or, for damaged or defective items, within 5 to 10 business days of approval.
8. How to Request a Refund
To request a refund on a subscription or module unlock, use the link in your Paddle order-confirmation email, visit https://paddle.net, or contact support@makertank.com and we will assist you or route your request to Paddle. To request a return or refund on a physical-goods order from shop.makertank.com, contact support@makertank.com with your order number and the reason for your request.
9. Contact
Makertank is MKRTNK LLC, a Washington limited liability company. Questions: legal@makertank.com. Refund and order support: support@makertank.com.