Makertank Refund Policy

Effective: July 14, 2026

Payment disclosure updated: September 26, 2026

This Refund Policy explains how refunds work for purchases made through the Service operated by MKRTNK LLC, a Washington limited liability company doing business as "Makertank" ("Makertank," "we," "us," or "our"), including subscriptions and one-time module unlocks purchased through join.makertank.com and app.makertank.com, and physical-goods orders placed through shop.makertank.com. This Policy is incorporated into, and should be read together with, our Terms of Service, available at app.makertank.com/legal/terms.

Questions: legal@makertank.com

1. Founding Membership: Seller, Trial, and Initial-Payment Refund

The five-seat Founding Membership offered through www.makertank.com/membership and Join is sold by MKRTNK LLC, trading as Makertank. Stripe processes Membership payments on our behalf and is not the Merchant of Record. The offer has a card-required seven-day free trial and then renews automatically at $999 USD per month until canceled. Cancel before the trial ends to avoid the first charge. After a paid billing period begins, cancellation takes effect at the end of that period and stops future renewals.

We offer a full refund of the initial Founding Membership payment when requested within 30 days after the first paid charge. That 30-day window begins on the date of the first paid charge, not signup or trial commencement. Request Membership billing help or a refund from info@makertank.com or support@makertank.com. You may manage or cancel through the billing portal at www.makertank.com/membership when it is available, with support@makertank.com available as a fallback. This Policy describes the approved offer and does not represent that a new Stripe checkout is currently open.

2. Renewal Charges

If a Membership or other subscription automatically renews and you did not intend to continue, you may request a refund of that specific renewal charge within 14 days of the renewal date, provided you have not made material use of the Service during the renewed period. Requests outside that 14-day window, or where the Service was materially used during the renewed period, are handled at our discretion, and we will consider factors including the reason for the request and your usage history.

3. PortOS Credit Purchases

PortOS credit bundles are separate one-time purchases processed through Paddle where offered. Paddle acts as Merchant of Record only for those purchases. For a Paddle-processed purchase, use the refund or support options in the Paddle transaction confirmation or contact support@makertank.com so we can assist or route the request to Paddle. Any refund eligibility stated at purchase, and all rights available under applicable law, remain in effect. Historical one-time module unlock purchases retain the 30-day full-refund right stated when they were purchased. PortOS credit purchases have not been migrated to Stripe.

4. Discretionary Refunds

We may, at our discretion, issue a refund outside the windows described above in cases of duplicate charges, accidental purchases, documented technical issues that prevented you from using the Service, or other circumstances we determine warrant an exception. Discretionary refunds are not guaranteed and are evaluated case by case.

5. Cancellation

Cancelling a subscription stops future renewal charges but does not, by itself, refund amounts already charged for the current billing period; refunds for the current period are available only as described in Sections 1 and 2 above. For the Founding Membership, cancel through the billing portal at www.makertank.com/membership when available or contact support@makertank.com. After cancellation, you generally retain access to paid features through the end of the billing period you already paid for.

6. Physical Goods (shop.makertank.com)

Physical goods purchased through shop.makertank.com, including art prints, may be returned within 30 days of delivery for a refund of the item price. To be eligible for a standard return, the item must be in its original condition and packaging. Unless the item arrived damaged or was misdescribed, you are responsible for the cost of return shipping, and the item remains at your risk until it is received by us. If an item arrives damaged, defective, or different from what you ordered, contact support@makertank.com within 30 days of delivery with a description and, where possible, photographs of the issue; we will arrange a replacement or a full refund, including return-shipping costs, at your election, at no cost to you. Refunds for physical goods are issued to your original payment method within 5 to 10 business days of our receiving and inspecting a returned item, or, for damaged or defective items, within 5 to 10 business days of approval.

7. How to Request a Refund

For Founding Membership billing or refunds, contact info@makertank.com or support@makertank.com; when available, you may also manage or cancel through the billing portal at www.makertank.com/membership. For a Paddle-processed PortOS credit purchase, use the support or refund option in the Paddle transaction confirmation or contact support@makertank.com and we will assist or route the request to Paddle. To request a return or refund on a physical-goods order from shop.makertank.com, contact support@makertank.com with your order number and the reason for your request. Historical orders retain the provider and terms applicable to the original transaction.

8. Contact

Makertank is MKRTNK LLC, a Washington limited liability company. Questions: legal@makertank.com. Refund and order support: support@makertank.com.